Missing resolution payment

[Colleen253]

Guest accepted my resolution center request for reimbursement. Airbnb says I should 'receive the payment in 5-7 days', but it's been two weeks and I haven't gotten it. Are these handled automatically like payouts, or what? I can think of no reason why there should be a delay.  My inquiry to Airbnb about it is still sitting unanswered, of course. 

[Debra300]

@Colleen253,

How were you informed of the time frame when you should receive your reimbursement?  I've had only one resolution center payout, and  I received a payout notification similar to the request money and reservation payout emails.

[Colleen253]

@Debra300  This is the first time I've had a payment from guest through the RC. I received confirmation of acceptance from Airbnb by email. "We’ve started the transfer of your money and it should appear in your account within 5-7 business days". I expected to then see at about the week mark another email with "A $$CAD payout was sent", like I normally get with a reservation payout, and then one following from Paypal, which is where my payouts are routed. But nothing yet.

[Debra300]

@Colleen253,

I suggest that you try to contact the case manager for your case.  In my situation, there was about a one week delay between the time that I received a message that a claim would be submitted and when the payout notification was sent.  Since there is a human element where the case manager is supposed to actually do the transfer.  It is possible that there is a backlog at that step.  Also, it appears that your payout should have occurred around the time that Airbnb needed to fix payouts globally so there is a possibility yours may have been overlooked.

[Colleen253]

Thanks @Debra300. There is no case manager as it was a simple reimbursement for extra services, no dispute or anything. But this is what I was mainly wondering, is there still a 'human element' even in a simple transaction like this? I'm now wishing we'd just done an etransfer.