@Ann29592 You have posted this on the Airbnb Community forum, which is just a discussion forum for hosts and guests. You shouldn't post personal information here like phone numbers or email addresses.
If you have an issue you need customer service help with, you need to contact their customer service dept. directly, either by phone or by message (not from your personal email). There is a large post on the first page of this Help forum-"Contact Airbnb" that has phone numbers, etc.