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Need refund from Air BnB
Answered!
18-05-2022
11:32 PM

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18-05-2022
11:32 PM
Need refund from Air BnB
I had a reservation for St Petersburg Russia for September of 2022 which was cancelled by Air BnB . They sent me a credit for the the $850.20 on April 1st. I called and ask to be refunded my money and was given a ticket number and someone would get back to me. No one has. I would like to be refunded as I have no intention of booking with Air BnB again.. can anyone help me Natalie**
**
**[Personal details removed in line with the Community Center Guidelines]
Top Answer
20-05-2022
11:48 AM

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20-05-2022
11:48 AM
Hi there @William1337, have you heard back from the team by now? if not, please let me know and I will pass this on to them again.
20-05-2022
11:48 AM
7 Replies 7
19-05-2022
01:38 AM

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19-05-2022
01:38 AM
The best advice I can give you is to contact AirBNB every day for that issue with your ticket number.
and keep a detailed log of every call or chat and email communication.
and ensure you full up with patience before contacting them
good luck
.
Annie
Annie
19-05-2022
01:38 AM
20-05-2022
11:48 AM

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20-05-2022
11:48 AM
Hi there @William1337, have you heard back from the team by now? if not, please let me know and I will pass this on to them again.
20-05-2022
11:48 AM
22-05-2022
04:57 PM

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22-05-2022
04:57 PM
Air BNB has replied but is offering only a travel voucher and refuses a cash refund . We do not wish a travel voucher but want a refund. The ticket number is ** for receipt.
can you help?
**[Personal details removed in line with the Community Center Guidelines]
22-05-2022
04:57 PM
22-05-2022
07:06 PM

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22-05-2022
07:06 PM
Received another response that said as a credit voucher was chosen it cannot be changed. We were not asked what we wanted we were sent this credit voucher. I have no idea what they are doing but will be very reluctant to recommend or use AirBnB again
22-05-2022
07:06 PM
23-05-2022
04:01 AM

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23-05-2022
04:01 AM
First, look up Canadian consumer law regarding merchant travel cancellations. If it states that consumers are entitled to a refund to the original form of payment, you can inform Airbnb of this, or you can just contact your credit card company to process a charge back.
Don't just believe what I say, check the Airbnb Help Center
23-05-2022
04:01 AM
22-05-2022
05:57 PM

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22-05-2022
05:57 PM
@William1337 I would start preparing a small claims court case as allowed by the terms and conditions. If Airbnb cancelled the reservation I can't see any reason why they think they can keep the money especially as it has not been sent to the host.
22-05-2022
05:57 PM
23-05-2022
05:13 PM

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23-05-2022
05:13 PM
I am feeling so helpless and do not know what to do. Air bnb cancelled my reservation NOT ME and I am out $600!!!! I am been working on this for MONTHS. I filed a complaint, filed a resolution request, email, called and nothing. I never cancelled my reservation, air bnb did and now I am the one getting punished. I might have to go to small court claims. Does anyone have any suggestions?
23-05-2022
05:13 PM


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