@John5097
I don't like it either when guys leave the toilet seat up, but I just put it back down and don't say anything. It's not like I have it in my house rules, so...
I've also been dinged on accuracy about specific things not being mentioned that were mentioned several times on the listing and the guest was reminded in messages before they booked. There are some cases where there is not much more you could have done.
I think if you have loads of great reviews and the odd bad one, future guests will overlook the latter and make a judgement based on the majority. I have not found that guests message to ask me to explain the occasional bad review (luckily they have been occasional). Also, judging by how little some guests read, I am sure most just look at the most recent reviews.
I don't think my house can be that cold as in the nearly 13 years since I bought it, I've never had a single broken water pipe (touch wood I'm not inviting trouble now). The heating system is also pretty new. I had the boiler and all the radiators replace. The problem here is that it's draughty as anything.
I cannot afford to get the windows replaced. They would need to be replaced like for like because it is a conservation area and also I would never rip out those beautiful Victorian windows and replace them with PVC. That makes replacing them an insanely expensive job. One of my neighbours, whose house is smaller and newer than mine (late Victorian, rather than Regency/Early Victorian) is trying to do it. His quotes came in at up to £100,000!!! He accepted the cheapest one, which was £45,000 and paid half up front. The guy hasn't shown up to do it! Oh dear.
I know there are some fixes I could make to draught proof the house a bit more, but I just can't find people to do it and it's way beyond my DIY skills. I'm jealous of people like you who seem to be able to do pretty much everything themselves.