Dear HAP Members (who are hosts (and Hosts that hang out here!),
Hosts here on our beloved CC have overwhelmingly rightfully pointed our fingers squarely at Airbnb's Customer Service system as broken and often the bane of our existence when we are in need, its in need of a Rehab ASAP. I think others would agree that we as hosts do not get treated as priority customers anymore and have to wait way to long to find out that we were not listened too or understood and either we or our guests (or both) are gonna get a failing grade because of that.
As highly rated hosts, it would be reasonable to assume many or all of you have encountered the same issues dealing with the new CS departments as we do. Modern day Inn Keeping is a 24/7/365 day a year constantly changing and evolving situations, our CS needs must reflect an urgency and transparency commensurate with job at hand. Its been a year since Covid hit, claiming EC as the reason the CS teams are still not firing on all cylinders doesn't work for a million or so hosts that if they are still receiving Airbnbs guest bookings with open arms (At a social distance of course (Haha ), we have moved beyond that roadblock long ago.
My purpose for writing this thread is to see if I can spawn some type of consensus between Hosts and HAB's that almost nothing that doesn't focus squarely on making the CS Shops more responsive to hosts needs is worth pursuing cause the CS department is responsible for effectively supporting its hosts wide variety common and not so common problems. Many of us that found ourselves in situations that the CS was sucking bad at dealing with unexplainable issues that were in need of urgency and @Nick , @Liv, @Quincy , @Katie and @Lizzie and others (Lizzies angels (ha ha) have swooped in and often saved the day and our bacon for us. The thing is, they already have real jobs keeping this CC alive and functional, we really need the CC to do what they once did better than most help lines, help hosts and guests when and where they need it.
Anyone second my feelings that this is our #1 most common problem area hosting? Thanks in advance for listening and sharing BTW, stay well, JR
@Anna1403 , @Bez8, @Antonella78, @Susan208, @Till-and-Jutta0, @Nutth0, @Norma17, @Peter1, @Merredith0, @Pascale144, @Omar202, @Pooja30, @Tiffany204, @Vinicius0, @Shinya0, @Ningyi0, @Samuel604