Hello. I am hoping someone can provide some insight on my situation if anyone has experienced this before. My husband and I recently purchased a property in Costa Rica in January. We have been very successful with our bookings and have only received 5 star reviews since be bought it. I received a notification from airbnb that this listing will be suspended with a note. "Your listing appears to be a duplicate of another listing with recent issues and warnings, which goes against our Circumvention Policy" I sent a copy of the deed and after review, my case was closed and my appeal was denied. I reached back out to airbnb for the details of the violations to better understand what they were so I can provide the proper evidence the violations have been remedied since our purchase. I was not provided with the details initially, but said I could appeal again even though my notification said I could not reappeal. I sent a copy of the registry that my closing attorney provided me along with random photos of updates & extermination just in case there were some violations there. My appeal was denied again and my case was closed. I contacted support this morning and was told that I could not appeal again and I can no longer host this property on airbnb. I reached out to the previous owner who had this property listed on airbnb when we purchased it, and he said he had cancelled 3 reservations due to the closing of the property but was unaware of the violations at the time. He said he later received an email regarding his cancellations and his superhost status was removed; however, he had no idea it would follow this listing, especially since I listed it under my account. He said he is willing to help in any way; however, it sounded like I had no other avenues regardless since I had already appealed it twice. Then, another support specialist called me (first time I have been contacted over the phone after several attempts requesting the specialty team call me so we can clear up any issues or misunderstandings). He kindly offered to look into this further to bring the issue back on the table. After looking into it, he advised me to reply to the last email from the specialized team with a signed copy of the deed, noting the first one I sent wasn't signed. So I am going to do that today, but I have messaged this team back on the first & second appeal with questions and pretty much begging to come to a resolution, but have yet to receive a response from either person I worked with. It has been two weeks since my listing was suspended and I am not confident at this time I will get a response from this email support that I am messaging. Also, I was told I no longer I do not have an open case. Has anyone experienced this, and if so, how did it turn out? And do you have any advise for me? At this time, I can no longer accept bookings. Thank you in advance!
