I'm sorry even hotels asks if you're coming for work or pleasure.... what is this about why ? we own that property if it's mortgaged if it's insured your mortgagor and your insurance company expects you to monitor what goes on in that property your HOA expects you to monitor what's going on in that property you need to ask questions they're not coming to visit Uncle Bob and Aunt Susie
I just went through this with one guy he didn't want any communication in fact when he arrived he told me he wanted me to leave and then.... I had problems he disconnected our thermostat and was cranking out the air at 65 degrees and I called him on it and then he got mad well it's scary to have somebody in your house who doesn't care about your rules and regulations who throws down your thermostat and your freezer to Frozen it's really scary when they bring sand into your property your pipes your everything I'm sorry these Travellers need to be accountable they have been taught that they could do whatever they want to do and I'm sorry that's not the way to teach them....The Travelers need to be responsible and respectful of house rules but if you don't teach them like they're always teaching hoes that we've got to be perfect well The Travelers are going to adopt the entitlement mentality which they have most have
I have on my house rules that if we need to call the handyman or something please let us know ahead of time we're available 24/7 any questions please contact us we're available well this really nice couple who I really like and I don't think they did it maliciously .....I actually called him and said going forward when you book and you have an issue with the bed squeaking please let the host know immediately so they can have a handyman ready to look at the bed during turnaround session so it doesn't continue because we want to keep our properties in proper working order.
But I learned about this from his review and I'm thinking this is ridiculous it specifically says it on the house rules and it's a protocol that Airbnb has so I asked Airbnb why did you allow that to be publicized so now people want to think that I'm an irresponsible host when I'm not I'm Hands-On I'm very Hands-On but I did call The Travelers and explain to them they told me they were sorry but going forwards you always need to address everything with your host so they can get things in order if you don't tell host they don't know
I had the same thing happened with the lady who complained about our Grill being broken it was not broken it was full of propane she just didn't know how to use it I even bought aother brand new tank of propane thinking her son may have been fooling with it and it all leaked out well that wasn't it either .... she just didn't know what she was doing.
And she had unregistered guest I kept her deposit long story short they are going to grade me on their ignorance and their refusal to communicate with me that's not my fault and you can't grade me on somebodys 'stupid' .
I'm sorry but I am out to change Airbnb to follow their own protocol making sure that guest communicate appropriately with the host for the sake of their visit and the sake of the host property needs to be attended to immediately not after they find out through a public announcement by the travel who's ticked off or innocently not knowing what to do and then grades me a 4 but everything else was fabulous
Anybody had this issue