Phantom guest reviews

James2502 · ‎24-09-2020

Has anybody else had this experience?

Recently I have received email messages from Airbnb informing me that two different groups of guests have written a review which would be published at the same time as my written review or, if I choose not to write one, 14 days following their departure. However, after writing and forwarding my review for each of these groups to Airbnb I discovered there was no guest review to be published.

Now, although I can live with this, I do wonder why it should happen.

Emiel1 · ‎24-09-2020

@James2502

I see a recent review in september on yuor profile and also your review for this guest.

It is not common reviews disappear, however sometimes it takes some time before they are published.

Did you check :

https://www.airbnb.com/users/reviews ?

Best regards,

Emiel

James2502 · ‎25-09-2020

@Emiel1

Yes I did, Emiel. I don't believe it is a case of reviews disappearing, or indeed that they are slow to be published. It is more a case of them not existing in the first place even though Airbnb informed me that they did.

Jim