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What a surprising morning!
Yesterday, I received a last-minute one-night booking. Normally, I don't accept these, but every now and then, I make an exception. I quickly cleaned and prepared the space, then sent the guest a message letting her know it was ready. She immediately responded, asking for the access code and address. At that moment, I felt a bit frustrated—why hadn’t she checked the self-check-in instructions that are easily accessible on her Airbnb account? Plus, her profile picture was just a lake! My mind filled with thoughts like, “What kind of guest is this?”
But, as a Superhost, I knew my role. I offered my assistance and even offered to meet her in person if she needed help checking in. Then, she sent a message that stopped me in my tracks:
“Thank you for your help six months ago when I was a new host in Mount Gambier 😀.”
In that instant, I realized she was one of my mentees! I suddenly found myself worrying—what if my place wasn’t up to her expectations?
The next day, she left early but sent me another message:
“Hi Sarah, I left a little gift to thank you for your support and time when I started hosting in Mount Gambier. It was so helpful! ❤️”
I was deeply touched. I had no idea I would be hosting one of my own mentees. It reminded me of another message regarding his lost his Superhost status, then I responded and received from a member of my hosting club last week.
“Thanks for touching base. I remember you helping me set up and get going—much appreciated. Hope to meet you one day too.”
These moments of connection remind me of the beauty of the host-to-host support system. Since the program shifted to connect local Superhosts with new hosts, the relationships we've built have moved from online exchanges to real-life connections. The bonds we create—both within the hosting community and beyond—are what make this journey so rewarding.
To all the hosts out there, you never know when your support and kindness might come full circle. ⭕️ Keep sharing, ❤️ keep connecting, ♾️and keep growing!🌱
@Sarah5000 This is Super…so touching. Well done. Truly proud of you and your kindness. Great as always reading from you and meeting you in person.💝
Jue, Nairobi, Kenya 🇰🇪
@Jue0 you are my best travel buddy !!! So do I , I always find out many good tips from you too.
Hi @Sarah5000 😊,
Thank you for sharing this wonderful story here in the community center!
It’s truly amazing how the connections we build as hosts can come back to surprise us in the most unexpected ways. 😍
How has this experience changed the way you approach last-minute bookings or interactions with new guests?
Also, when did you achieve your Superhost status?
Warm regards 🌻,
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Hi @Elisa , thank you for your message, this experience has reminded me to treat every guest as if they were my first. When everything runs smoothly time after time, it is easy to take it for granted and raise our expectations of guests. This has brought me back to the mindset of my first day of hosting, showing me that hosting is a continuous journey. It is a reminder to be kind -to myself and to every guest along the way.
Hi @Sarah5000
Thank you for sharing this story. I love stories like this where we find a common connection with our guests and it is all the more special that your kindness and help went on to her her as she started hosting. Stories like this make the world feel just that little bit smaller!
The world is ready a small world!