Guest booked for 4. He asked to park his car early, which was fine. When we were scheduling the time to meet for ID check, he asked to do it in the am when he was parking. I asked my housekeeper to check IDs and send me a picture as I could not be there. The guest was explained that everyone has to be present for ID check. Next thing I knew I got only 2 IDs from the housekeeper. I messaged the guest and asked him if it was only 2 people now. He said 2 bowed out but he would ask 3 other friends who have hotels to stay with him instead and if that's ok. I said sure but I need to check IDs. We agreed on another time in the afternoon, he ended up having one more person with him. He also wondered into another unit (they did not lock the door), freaking those people out. My units have numbers on them and the instructions are really precise.
None of our guests read. If I lowered stars for that, I would have had no guests with five stars. And with adding and taking people out- I am not sure if this was just innocent or he got caught. I do not charge for extra people so there is no reason to sneak anyone in. It was pretty inconvenient for me to have to come back in the afternoon. At that point I had my saturday afternoon planned differently but this job is full of surprises, right? I am just not sure if all of this is minor enough to let go and if not, what I should say.