@Chris870 Yes, this scam is one of the ones that has been reported here before, but another alert is always useful.
Apparently what happens with this scam is that if you click on the link, the scammer somehow gets access to your account and can change things and reroute payments to themselves.
So if you did click on the link, make sure to check all your account info and change your password.
As per usual, you got some clueless CS rep. Of course they can investigate. They can certainly close the scammer's account.