Hello Im a female professional 45 abd from September I will...
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Hello Im a female professional 45 abd from September I will be working in London 3 days a week and require mid week 2-3 nig...
Latest reply
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So I have rent my home to a lady name ** who came from KY with her family and kids,total of 10 people.
5 days before her arrival I stayed there a month to cleaned my home,and remodeled everything,replaced a new toilet in one of the bath room,all of my furniture is brand new.I have cleaning company that come before and after each stay to keep the home super clean and nice for my guess.
The first day she stayed there,nothing going on.The second days she called me in the morning and told me her toilet wasn’t working.I sent immediately a plumber came over and fixed the toilet,and check everything make sure it’s work.Then at the same night she called me and acting like my home is destroyed her vacation,the water back up and water every where.She make me feel horrible and I put myself into her situation and feel so bad for her.I called and offer her I will paid for her to go somewhere else right the way to make her happy,and to treat her right,and she acting like she didn’t want to cost me doing that,she would wait to have my plumber came in the first thing in the morning to fixed and she should be fine.I though she was so nice and great person so I sent her $200 and offer her to stay there that 2 nights for free because that were my home problem.I took such as a wonderful care with all my guests.
And then the day she left,my pool’s cleaner came over and found out that she left my pool cleaner on the ground and let it run without water and it’s burned my brand new pool cleaner.Then my cleaning company send me pictures of 5 sheets that has gum all over ,1 sheet had her kids pee at the whole sheet,1 tears of badly.My plumber found out the toilet clogged because of her kids chemical stuff that they brought and flushed down to the pipe that caused the plumbing problems.He said that when he came over that day her kids would flip and the sheets up,jump there bare foot with bunches mug and sand over all the beds,trash were all over the home,it were horrible when he arrived.But he didn’t let me know until the day she left since he work 3 jobs.
So I contacted her and told her the problem I found,she became very disrespectful to me,denied everything she did.So I contact Airbnb,they said that I were fail to contact them since I have guess came over the same day.But I have receipts,pictures.....that proved when it’s happened.It take way longer to contact them.So how do you contact them on time if you only have 3 hours to report because I have guess back on back?
For guess alway try to dishonest and want to get more money and even want there stay for free Airbnb do not do anything to protect there host
and if your guest give you a bad review with dishonest after so many times then you will remove from the list of Airbnb.Is that fair for the host?
Guest have there right to damage host
host can not do anything to protect them
even hurt them more and cost them more
then receive nothing
I don’t think this is right
Now if ** denied to pay me,then it cost me good $1000 after all the damaged
Airbnb can’t do anything to her
and do not do anything for me either
very disappointed!
**[Personal information removed in line with - Community Center Guidelines]
@Lynn1243 For the future, please NEVER work with plumbing on the day of arrival. 😏 And it is desirable after such major cases as changing the toilet itself to sleep in the house and understand whether everything works correctly.
After your theme once again I am convinced that children are evil for a host, but for a cottage it is probably unreal to refuse to accept families with children. Maybe at least the age limit?
After the answers @Fred13 and @Anonymous have nothing to add, think about pricing and segmentation of a better guest. 4 guests who paid 25 is not the same as 10 guests who paid 10. For example.
Anyway, it is a pity that there was such an unpleasant episode in your host life.
And of course @Ann72 is absolutely right - replace the photos! Work for a more solvent and adequate guest, for this you need to show your list in the best way.
@Anna9170 @Lynn1243 Cheers to a more solvent guest! You definitely want someone who isn't counting pennies.
I'm at my Airbnb right now; there was a family with two teenage boys here before I arrived. The gas fireplace turned on okay, but the flames were turned up to 11 and I couldn't get them down, which led to another problem, which required a visit from the fireplace guy today...who totally agreed with me that it was the teenage boys - he said he would have done the same thing at that age 🙂 I can smile about it because my rates are high enough to cover the unexpected like this.
ALL,
I am also attempting to get reimbursed from guest damages. AIRBNB is horrible at honoring their host claims. I supplied receipts and reported a small $150 damaged item within 3-days, sent pictures and the receipt to replace the item. They have been refusing to pay for over a month and saying I should get it from the guest. I feel secure thinking that they would honor claims.... I am going to also use VRBO because airbnb does not respect the property damage incurred by hosts.