Question about Long Term Refund Policy

Answered!
Daniel7132
Level 2
Rennes, FR

Question about Long Term Refund Policy

Hi all,

 

 

I have a quick question, I booked this place in Bordeaux France for 3 months because I was going to do an internship there but subsequently had to cancel because got a better offer in Paris.

The total sum was over 2100 euros to pay over 3 installments (707, 751 and 707), one for each month (April, May and June).

I missed the 48 hours full refund policy and have already paid 707 euros to the host (April) at the time of booking.

The refund policy for the room now states:

Until April 5: 'Full refund minus the service fee and the first 30 days' 

I assume that means the 707 I already paid are gone and I will stop being charged on my credit card after I cancel

Why in this case does the screen show me this math? (photo)

Annotation 2020-03-03 185302.png

The thing that worries  me most is the partial refund line... why does it show only 620 euros when I should get roughly 1300 back (2 months)

Can I be sure I won't be charged a second month going forward?

I am new here so I am a bit confused.

Thanks.

Top Answer
Huma0
Level 10
London, United Kingdom

@Daniel7132 

 

Thank you. Yes, I believe it's a technical issue but my worry is that Airbnb CS will somehow mess up the refund. They have already made a lot of mistakes with other bookings that did not fall under COVID-19. I think they are often panicking rather than checking policy and doing things correctly.

 

What I meant RE your host is, you mentioned that he had voluntarily refunded you for the second month (the month you were being overcharged). Seeing that Airbnb has since refunded you the entire amount, will your host get back the extra money he refunded you? If that amount was deducted from your final refund, it doesn't matter, but if it wasn't, he may have been left seriously out of pocket by trying to do the right thing.

 

You say that as far as you are concerned, your issue has been resolved, but it would be kind of you to check with him if you are unsure of the above, seeing as he tried to help.

16 Replies 16

Good to keep in mind, thanks 🙂

Nanxing0
Level 10
Haverford, PA

I think you can disregard the details from Airbnb. It's never right to me either.