Question on cancellation

[Donald28]

@Lizzie  airbnb has cancelled at least 1 of my paid bookings on their own without asking the guest and without sending me the cancellation email. I know this because my guest sent me this picture.

Airbnb seems to have also secretly blocked my calendar until mid april because my guest said she tried to rebook and it showed unavailable even though MY calendar shows OPEN!

What do you have to say to that?

 

*[Reply made into a new topic here in the Help board]

[Lizzie]

Hey @Donald28,

I hope you don't mind, but I do feel that many of our topics are running in all directions at the moment and so felt it best to move your comment, as it's very hard to follow at the moment.

To be honest with you, as I don't have access to the details of your guest I'm can't give you a specific answer on why this was cancelled. However, I've just taken a look at your calendar and I am still able to book for many dates in March–so perhaps it's an issue on the guest side?