Dear folks I have a few questions about the cancellations hope to get answer from here.
First question is about the penalty-free cancellation. It seems right now hosts can cancel some of the reservations penalty-free. However I don't seem to be able to find a certain definition of criteria that defines the category. From the last email it seems I can cancel anything until the end of June penalty free, but now a guest is showing me that I have until May 15 to cancel reservations in 2020 made before 3/15 penalty-free. A little confused so I want to clarify on this.
Next question is about the service fee. For those penalty-free cancellations I know that both host and guest can make the cancellation but am wondering if it makes any difference in terms of the service fee?
The reason I'm asking is that a guest is requesting to cancel but neither of us is sure about the service fee if it's going to be refunded. The reservation was made in January and it's for a stay in August. There's a cancel penalty-free link on my side though.
