Rating doesn't change not equitably applied

[Mandrake-And-Karen0]

We noticed that our 4.95 rating hasn't changed despite over two years of 5 star bookings.  While we had gotten a total of  2 or 3  ratings years before that were around 4.5 the rest were all 5 stars.  Did some checking on a number of other host locations in the area just to see what was happening with their ratings.  Their itemized ratings were lower than ours but their Airbnb rating was the same or higher.  Also, Airbnb in the superhost updates recognizes our rental as 5 stars.  We were told that the system updates the scoring every 3 months but it's been over a year and there hasn't been any change to our rating.  Customer service just said they "don't know" why there were these discrepancies and closed the ticket on this issue.  Argh!! This company is so flipsy flopsy!

How are they able to operate as they do and stay in business???

Has anyone else had these issues with their ratings or noticed other hosts having higher ratings with lower itemized reviews?

Just curious... thanks!

[Richard531]

The ratings are a simple math equation. And they update in real time.  Plug all your ratings into a spreadsheet.  Average them out.  There is a 100% chance that all your total ratings average to the rating on your profile. 

So in your case, at 60 reviews total and being a 4.95, you likely have all 5-stars and three (3) 4-star reviews.  Or possibly all 5-stars, and one (1) 3-star and one (1) 4-star.  Or very close to this.  

It takes a while to offset a 4-star review and takes a REALLY LONG while to offset a 3-star review.  2-stars and 1-stars are pretty much a listing death sentence.   

It's that simple.  

Edit: you've also hosted only 6 reviews in the last full year.  That's not gonna move the needle.  You need to be hosting several per month at a minimum to start seeing that average star rating move.  Again, it's a simple math equation.  Nothing more.