I rented a property a few miles outside of Taos for a month to work quietly and remotely in Covid times. I drove from Wisconsin and when I got to the property it was so off the beaten path, I was given coordinates by the owner (who lives in Tennessee) to find it. It was still light out and I was having a difficult time finding the property. There were some paved roads, but my GPS was also telling me to go through mud roads. It had recently snowed and thawed-the entire area was a mud pit. My prius got stuck in the mud and neighbors thankfully helped me out, as the sun was setting, I was all alone and tow companies were either closed or said they didn't have the capacity to help with mud tows (which I found surprising). After I got out, the neighbors took me to a road they thought was the right one. I got stuck again and now it was dark and was totally alone. Crying, I walked in the mud to a trailer and knocked on the door. The neighbors revealed they had covid but would try and get someone to help. Thankfully, they did and I was pushed again out of the road. I decided to get a motel room and demand from the owner someone accompany me to the property in the morning, which he complied to. The next day his very nice property manager drove me to another mud road that I had to turn down to get to the property-the owner said it was paved. The mud was so thick, my car would never have made it and even the property manager said his truck was having trouble. All during a month it was going to snow and thaw-this means I would have been stuck there, literally. I was able to get a full refund but after spending 200 on motels, probably damaging my car and not being able to rent anything else in the area affordably-I had booked this place in the summer. I'm thankful to have gotten a refund but I'm not even allowed to leave a review or warning for others? I checked the listing again-even after this incident, he still "recommends" 4WD for " bumpy, dirt" roads. That's not what this was. My prius could have handled that. I have used Airbnb for many years with mostly no issues, except for horrible customer service. This feels really shady. Anyways-I had nowhere else to get it off my chest. I'm still shaken up and have to drive down to Albuquerque where I could find an affordable place with help from a family member.
