Refunding

[Adrianna19]

Yesterday I can't made the checking in the airbnb that I rented because the keys were not in the key box and I had to find another accommodation 

How can I get a refund from the host?

[Helen3]

Hello @Adrianna19 

Did you contact the host when you couldn't get in?

If so, did they reply at all?

Did you contact Airbnb to let them know there was a problem.

If so,  and the host didn't answer or offer to help resolve the issue, you will have a record of the problem and can contact Airbnb for a refund.

[Quincy]

Hi there @Adrianna19, how did it go? 

[Adrianna19]

Hi all!

In the end, I contacted Airbnb and I could explain what happened and after a long talk, they could solve my issue. I got the refund of the first nights and everything worked smoothly after that.

Thanks for your comments!