We have beach homes. One of our homes rented for the weekend. Our homes have an occupancy and vehicle limit. For this home, the occupancy limit is 8 and the vehicle limit is 4. We also require the signature of a rental agreement that defines the occupancy limit and vehicle limit. The guests signed it as well. I had friendly conversation with the guests that day while I was turning over another property next door. They appeared to be great guests. Little did I know.
Later that day I got two tips from neighbors that there were 13-14 vehicles and at least 20 people at the home. I reached out to Airbnb and explained that I was going to have the guests vacate. They stated that they had recorded it and I was good to "do what I need to do". I rode up next to the house and called for the lady that rented the home from me. She ask "is there a problem". I stated that yes, there is a big problem. I explained to her about the vehicle limit and the amount of people in the home as broken our agreement as well as Airbnb's. I told them that they have 45 minutes to vacate the property or I was going to call the sheriff. They asked for more time, and I gave them an hour at that point.
They did leave peacefully. It went as well as it possibly could.
I have documentation on this (pictures, statements, as well as my body camera that I use for any interactions like this or when entering the home if needed by the guests or for emergencies). I have sent images and asked Airbnb if there is anything else that I need to provide. I have gotten no response.
This is the first time I have had to do this. Any knowledgeable advice? I have found that Airbnb will let you fall on your face in the past. Not to go into it, but I was penalized by airbnb for canceling a booking due to a hurricane and the mandatory evacuation ordered by the county judge. I spoke to airbnb then, and they stated that it wouldn't penalize me. By the time I noticed that they did, they state "too late". I wont get superhost status for some time over that one cancelation.
Thank you in advance.
