@Ann72We ask our guests to sign a "Property Condition Receipt" only after their 1) Arrival, 2) their participation in a required walk-through with either the Owner or one of his representatives, 3) their agreement to the language contained in said receipt specifically:
" Vacationer has just completed his/ her walk-through and is fully satisfied with Operators’ walk through and orientation of the Vacation Home and his explanation of the Vacation Home’s emergency procedures, safety requirements and general operations of the Vacation Home and the Property and agrees and acknowledges that the Vacation Home is hereby received in Good, Clean, As advertised, As described, Acceptable and As-Is Condition. Vacationer further acknowledges receipt of Four (4) front door keys all of which shall be returned to Owner (or left within the unit on top of the fire-place mantle) on or before the Departure Date as described in the Reservation Agreement. Vacationer agrees to pay for the replacement of keys and or any re-keying of locks if any of the above-mentioned keys are not returned to Owner on or before departure.
I agree to the above terms and conditions"
The language regarding "AS-IS" was taken from and originally used in our long term leases when prior to operating as a vacation rental the units were leased on a long term basis. We allowed prospective long term tenants to inspect the property, personally, professionally or otherwise prior to signing our lease and voice any condition objections up front so as to allow us to know what improvements, if any would be expected or required by a long term tenant upfront instead of after the fact. So we thought it prudent to utilize a similar inspection and acknowledgement of the condition of the property by vacation renters. If for any reason they do not accept the condition delivered or believe it is not in a "Clean, Good" or "As advertised" condition, they are more then welcome to voice that to us as well as the platform in which we received the booking from. This unit was cleaned the day of this groups arrival and finished within an hour or so thereof. The owner greeted them, provided access and performed the required walk-through. The property was perfectly clean as the owner supervised each cleaning himself being he lives in one of the second floor units at the very property. He walked this group through the property and he does so explaining everything about the property in detail from top to bottom, from the operation of the A/C, removal of garbage, placement of Fire Extinguishers, sleeper sofa-beds (and more inside) to the BBQ, to launching the Stand Up Paddle Boards, Kayaks and more outside. He walks them through and explains the Guest Handbook we provide which reiterates most of what he speaks about in the walk-though and more.
This group had plenty of time to voice any objections to both us and Airbnb. As you all know Airbnb holds the payment to the operator until the day after arrival in the event a guest does object, Airbnb can withhold payment but that didn't happen because there were no objections.