Jenny, for additional info my resolution center contact was David S.
He was inept at best. I don't even believe there necessarily is a David S.
He or she could just be a generic name that anyone who happens to be at that desk uses (assuming there is a real resolution center?)
One time he sent me an email that was addressed to the guest who had done the damage
Multiple times he asked for the same documentation. I replied saying you already have that and you have been sent it several times. And I would get a request later for the same documentation.
So, to me there are 2 possibilities, 1, the resolution center is a hoax, it is a placebo for hosts but it doesn't actually exist. Does anyone have proof of them ever paying anyone??
2-the individual named David S is a renegade employee who simply throws everything in the trash and flat out doesn't do a good job and then unfortunately if true there is obviously zero oversight or follow through by management.
My claim is for $687 (hardly a huge amount) and since they have ghosted me on this, this actually impacts Airbnb negatively.
I recently had an under 21 guest ask about staying. There was a chance I would have taken a chance on them if I knew Airbnb had my back, but they don't, so I didn't accept the request.
One of the biggest problems is you can NEVER talk to a person with answers, you only ever get to talk to message takers, who will ( ugh, this again) " escalate this to someone who can better assist you"! Lol
Jenny, if you can break through, thank you! If you would like me to document the whole email chain I would be happy to do it, as by now if I printed it out I think it would be an inch thick.