I had a guest in mid April who did damage. The amount was $687. I finally was able to connect with the resolution center send them multiple times the same evidence the same pictures the same invoice etc and about the middle of May it just ended.
There was nothing. I've tweeted Airbnb I've called I replied to the support emails which always say the same thing and nothing.
Does anyone have any history with being absolutely dropped by the resolution center regarding a request for damage reimbursement and just literally being ghosted. It is the most bizarre thing.
Airbnb is obviously important to me as they contribute a significant amount of income to me. But to claim that you have a department which will help in a case like this and then nothing is most bizarre.
I'm a super host I have 15 properties on Airbnb and I have been with them for many years and have never had a claim but they have simply disappeared on this. The ironic thing is I had a lady who called with an issue with one of my units and I heard from them within an hour and they wanted a substantive response within an hour or so from me so the standards are clearly massively different.
Looking for advice or maybe I'm simply missing something here? Simply trying to get reimbursed with the damage that was done by an Airbnb guest.