Hi, hope someone can enlighten me about the response rate. I have been replying to my messages, so far I only have 2 messages that are tagged as Late or No Response (which I can't seem to get rid of). One is a May inquiry and the other is a December inquiry.
So we started renting out again this November and my response rate was at 100% and I was now a Superhost, then day by day it keeps decreasing. From 100% it became 96% then now it's 94%, but I was sure to reply to all messages. In fact, the messages tagged as Late or No response is still those 2 which we started with.
I tried reaching out to Support and they just keep telling me that it was system calculated and it was my fault, that I should reply to all the messages (wow). Claiming that those two unanswered messages was impacting my response rate. However, daily I've been responding to more messages so if anything shouldn't my response rate even go higher? At this rate, I'm worried my response rate will go below 90% and lose my superhost status.
Any ideas?