I was fresh out of Grad School, working in Mallorca. Omar, my boss, and I were walking in what he considered 'the most profitable park in the world per square meter.' He was right—the island's airport was the busiest in Europe during the summer season. He told me something I'll never forget: 'Remember, Carlos: We work where people enjoy themselves.'
Until then, I had never thought about it from that perspective. He was absolutely right.
We had an important responsibility. Hospitality and leisure are key elements of people's free time, sharing a deep connection with personal well-being and social connection.
Quality leisure time significantly affects our physical and mental health, reducing stress and facilitating social interaction through:
- Participating in meaningful cultural activities
- Sharing moments with family and loved ones
- Disconnecting from work and daily obligations
As we approach the holiday season, I wanted to humbly share this reflection with all my fellow hosts around the globe.
We have an important role. We contribute to our guests' most precious time: their leisure time—the time they work for throughout the year.
This is when they experience joy, happiness, adventure, connection, discovery, togetherness, meditation, and love. During free time, people become who they truly want to be.
We get to contribute to these moments. I can't imagine a better calling. We work during their most important time. It's a significant responsibility but also an incredible privilege.
My best wishes for the holidays. Whether you celebrate Christmas, Hanukkah, Kwanzaa, prefer solitude, or simply work, may you experience generosity, unity, joy, and peace.
Carlos
