@Evette10
My goodness.
Ok... Long-term renter. Youve had a good relationship so far?
The bed frame is replaced. It's all ok now?
The guest has never offered to pay for it? Do you sense this guest feels "entitied"? She might leave? Over this? Sounds touchy. Or did I misinterpret that?
His much money are we talking about here?
Its always best to keep Airbnb out if if you can. And if the money is petty, and with a halfway reasonable guest, you should have actually gained some brownie points with this guest by quickly replacing it. And if she privately knows she is responsible, a good review is probably already in the making.
If it's a lot of money, it may be wise to let her know about it, but ask politely if maybe she'd be willing to pay half. Perhaps over a coffee in a friendly setting. Don't force it down her throat, just test the water. See how she reacts. Any reasonable guest should appreciate that.
I don't know how much a bed frame costs, but I doubt it's a lot of money. It may be wise to just let it go, despite her not being conscientious enough to offer to pay for it. Because she's been a good, long term, paying guest so far, right?
Unless you feel for some reason that this guest is going to give you a bad review anyway. And if that's the case, then you may as well ask for the money. Nicely.
You need to keep emotion out if it. And trust your instincts.
If she has the hallmarks of a "bad" guest, you can expect her to write ridiculous things about you and your place if you confront her with this. If it's only a small amount of money, just let it go. More grief than it's worth.
But I'd keep Airbnb out of it, unless it escalates to something much worse, like eviction. It's not in your interest to let it go that far.