@David7530
God we are dealing with a serious bunch of dills these days aren't we!!
It used to be possible to have a review altered if the content of it was unintentionally misleading. I had one altered back in 2018.
Unfortunately the quality of support has plummeted since then to the point where it is not worth contacting them any more.
This happens so often when companies core aspects of their business are outsourced to private concerns who only have a desire to be paid for hiring staff....no matter how ill-trained and useless they are!
Bad luck David about all you can do is impress upon guests to take their time and make sure their review is accurate.
I have worked in support and I can tell you David these people don't receive a wage, they are paid on results. They are paid by the number of tickets they have been able to 'satisfactorily' close without having to pass on to another level of support! They are paid on performance. Once they find out the enquiry is in the 'too hard basket' for them and they have to pass it on, they lose any monetary reward for the effort they had put into that ticket to that point!
It wasn't an issue once because the 'Experts' who manned these positions were very competent users of the platform and understood what was possible and what wasn't. But those days are gone! As long as you are competent with your language skills, you have a job!!!
This is why so many hosts here claim their enquiry was rejected and their case closed with no right of appeal.
I am sorry mate but that is the system we work under!
Cheers.......Rob
@Anonymous @Mike-And-Jane0 @Laura2592