Got to love the equalityโs in the service industry ๐คฆ๐ผโโ๏ธ
Today, Airbnb advised me that whilst my guests have the freedom to mark me on 6 areas between 1*-5* AND they can CHOOSE their overall rating, Iโm not privileged enough to have the same freedom.
So, for example, they have the power to give 5* for all 6 areas but then issue a 2* Overall. And no amount of challenging the logic behind this with Airbnb will get them to go back to the guest & request a reason for such scores. Apparently this is against their โfreedom of choiceโ policy ๐๐คท๐ผโโ๏ธ
What is most infuriating, is it is only this Overall rating that counts towards the Hosts official Star Rating. ๐ง and the ability to achieve/maintain our Superhost status, which we pride ourselves on!
However, as a Host, I only have 3 areas I can rate 1-5* and my Overall Guest rating is AUTOMATICALLY calculated depending on these scoresโฆ
๐ค๐ค๐ค๐ค๐ค๐ค ๐คฏ๐คฏ๐คฏ๐คฏ๐คฏ๐คฏ๐คฏ
To top it off, Airbnb do not have a complaints department. ๐๐คท๐ผโโ๏ธ๐คท๐ผโโ๏ธ
You are asked to simply leave feedback, which they openly advise THEY DO NOT RESPOND TO ๐คฏ๐ก๐ค๐ก๐ Are you kidding meโฆ..
