That sounds like a realistic Policy proposal @Kim2654.
I would like to draw attention to your proposal to some of the new brooms we have in place within the Management structure of our Agents, Airbnb, who I believe are seriously intent upon change and improvement in the Service of Hosts and as a result, also, in the service of Guests:
@Liv @Catherine-Powell @Bez8
This is not a complete list so I will add (into a new comment) names of Members of the newly founded Intermediary Group called the Host Advisory Group (HAB) who have recently introduced themselves to us. I will have to do a search ..tho other colleagues here might be swifter (!!) at finding and including their names, for your information Kim, and ours collectively. Most likely the Community Centre (CC) group here will discuss (as we're doing) and prioritise our Proposals to go up to the Intermediary Tier and yours might be among them. All here are committed to improving every element of this wonderful Organisation (and it was lovely to hear praise for part of your experience) which is Airbnb. I will only participate in an Organisation that holds to the highest standards, I assure you, and am very sorry about what happened. Furthermore I carefully read through other Reviews about that Host and note he previously bullied another woman - who is clearly trying to bring up a child alone - after she attempted to raise some adverse points with him too. Because of these alerts (two now... it may be that three strikes are needed before a Host can be deleted), further action might follow should you request it.
If it does take three events (but why should it.... one arguably being enough), then the matter of consideration being given by you to forbearance of your revelatory Review remaining in place is something that, for the greater good, you may possibly be willing to consider?
In any event Kim would you honour us by continuing to participate here because we are at something of a turning point. I've noted some suggestions that may go forward for representation to Higher Management and if chosen by this group with whom you are currently speaking, perhaps this could be one of them? Another proposal was quite simply that the number of Guests being recorded when applying to stay with one of us be reset to 0. Someone also proposed that we focus on a limited number of issues in order to suceed with trial running the processes that we will be putting into place but that are still under construction (!!). The reset (to zero from one) idea might be an easy first endeavour since its probably fairly uncontentious.
I'd like to give credit to the people who had those two ideas above but will have to search back .... to find their names and tags!!!!
It maybe that you have another avenue in mind to advance your suggestions @Kim2654 but if you could bear to work with us it seems to me if you do hang around that you might be witness to the formation of something beautiful !!!!!!
What is happening currently is that a number of Hosts have been chosen (we don't know by what method but in time it may become a system of upward Nominations) who, as I see it, will be collating proposals from each of the International Caucases to take forward for implementation by Management whose resolves will direct Staff and re-organise administrative matters to continually update and revise our processes to ensure we are fully functioning and 'nimble' in the Marketplace and that our issues and concerns as Hosts are prioritised and addressed.
Going back to your concern Kim, for balance, a counter argument has emerged in defence of the Host, brought by @Helen350 and ultimately someone somewhere would make a decision on this possibly following written representations by both parties (Host and Guest) if there was a request to actually de-activate the Host. In this instance you propose something different which I'll leave you to define (so I'm not putting words into your mouth). But it may require a Policy that can be applied universally. Anyway without going further into this its where we are at in terms of trying to set up a structure to address concerns such as yours. xx
The only other thing to say is that whilst we're volunteering here it is in the service of our small operations so there is self interest in getting things right but also a lot of aspiration towards the highest ideals and also the prospect of making friends and just participating in something worthwhile along the way.
