Rude host

[Emma2588]

I stayed at a property a few days ago but had an issue with cleanliness and covid safety (opened foodstuffs that hadn't been discarded ).  I attempted to resolve issue but had signal issues so couldn't until do it in the allotted 24 so no refund guaranteed  and yes should have taken photos.  That asides and no guarantee of refund when I attempted to discuss the matter reasonably  with the host she was unbelievably nasty and insulting,  complaining about the length of time/length of texts I was taking to write  asking me 'where the novel was' calling me nuts saying she wouldn't even read my complaint , that I was entitled, patronising, playing the victim etc.  Havd tried to have the resolution centre help me about the offensive messages in my inbox but nobody wants to help.   

[Brian2036]

@Sarah977 

It seems like that approach practically guarantees dissatisfaction on both sides.

 I suppose they have reasons based on legal advice, but it seems like it would be better to try to make both sides feel like they won the argument, if possible.