While my partner and I are super hosts, a family member, an airbnb member, booked us in for one night in a city in France - When we arrived it was nothing like the description as advertised, we thought we were in the wrong apartment block - having found the key safe, a doorway led us to two doors with nothing on either - I heard a TV on one, so presumed it was the door opposite.
On entering the pictures and description of the 'apartment', were nothing like as on airbnb site - it originally said 'your own bedroom' - no such thing it was a small room with a bed in the nniddle, the pictures showed a sofa and casual seating - drawer units etc - in reality no sofa no casual seating just 2 plastic chairs.
There was no kettle, while it did not mention kettle, it said there was a coffee maker - nope, not that either. We made tea in the microwave.
There was a minute bathroom with a shower which you had to squeeze sideways through the wall opening to get into - there were two of us, and the towels provided, if I can describe them as such, was a minute hand towel that looked about 20 years old, and a 'bath' towel which I would say was the size of a larger hand towel, both hanging up in the bathroom - bu the main issue is that there was no hot water (not until the morning) so no shower - I checked to see if the boiler was on, it was, but the mid boggling site I saw when opening the boiler door, were wires hanging from the boiler to an electrical socket while dangling n between, a thermostat dial -the wires came out of a large hole in the wall - I dared not touch it......the water was hot in the morning, so obviously using a cheap rate tariff overnight.
It stated a washing machine and dryer - nope nothing there and judging by the size of the apartment I could not see how or where it could have been plumbed in!
There was a TV and internet, we were not given the code for the wifi so could not use that - the tv was stuck on a channel shopping channel so could not watch any TV etc - behind the TV were several large gaping holes and many wires protruding from them, and btw the wifi hub was hanging by wires from the wall!
There were many other issues, but the important point is the electrical safety issue - an unwitting person could be caught out and I see this as a major accident about to happen.....if this was UK etc the whole block would be shut down by health and safety!
I contacted airbnb via twitter - they responded by asking for the details of the person who actually booked, I have asked said person to contact them.
Nothing heard back as yet - in the meantime we would like to take this further and would like to know who we can contact - we regard this as a serious issue, and delays could cause major claims for any future party, not to mention tragic consequences
Thanks for reading......advice on where - who to contact appreciated asap
