Sending money to the Host

Valeriya13
Level 1
Nantucket, MA

Sending money to the Host

I have send my host money for the extra services she provided using the "send/request money " button. I have received the confirmation email from Airbnb, but the money wasn't deducted from my account. Is it going to work later or is this an actual problem/glitch that I need to worry about??

3 Replies 3
Sarah977
Level 10
Sayulita, Mexico

@Valeriya13  When did you send the money? It might take some days for it to be processed.

Lisbeth47
Level 1
Fort Lauderdale, FL

Good morning, the renter never arrived . I lost my days reserved for the person.  The money arrived true PayPal.

what should I do? I

 

@Lisbeth47  You don't need to do anything. You didn't "lose" anything if you were paid for the booking. It's not your problem that the guest didn't show up.

 

So the guest didn't cancel? Was this a long reservation? Have you communicated with them to see why they didn't show up? Did you communicate with them before check-in day to get an idea of when they'd be arriving? If it's a long reservation, sometimes a guest might show up a day late for some reason, but they should communicate with you to let you know.

 

Do be aware, though, that the guest may ask Airbnb for a refund, and if Airbnb gives it to them, they will deduct the amount of the refund from your future payouts. In that case, the dates they booked should open up on their own, ad if they don't, you'll have to contact customer service.