Severe safety breaches and non provision of amenities

[Brielle289]

My host has an electric shower which shocks people whilst washing and breaks down completely every few weeks. She refuses to repair it by licensed electrician and instead uses an on-site handyman. The shower is clearly a safety hazard and pictured with gaps between connections and water running into the wall. An apartment with unequal facilities only one small aircon instead of a full and a small is offered as alternative. Since death is not an option I had to take it. Airbnb offered me an 8 dollar refund after writing a 100 page report with images.

 I am booked for three months and the host also refuses to supply listed amenities such as weekly laundry, toilet paper and soap simple saying she listed those in error 🤷‍♀️

the Airbnb officer handling this refuses to send me information about the complaint escalation process or even which jurisdiction I have to file in. 

my residence is in Australia and I am in Brazil - which small claims court do I file this with? (Of course I’ll report local authorities about the electrical and also chambers of commerce about false advertising)

[Brielle289]

I went through eight reps and this guy claims to be mgr, I had to repeat myself cause every time it was I’m new tell me what happened. I’m not wasting anymore time with the platform, they are engaged in so many legal battles, this is just one more. But I write travel blogs and will cast this wide, with videos of running water flowing into electrical and walls. Other travelers can make up their own mind. Next month I have a booking on a true owner’s platform, I’ve met her and can’t wait to move out of here and away from this provider. It’s not safe and not trustworthy unfortunately