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Smoking

‎29-03-2022 04:47 AM
Randy548
Level 2
Etna, OH
‎29-03-2022 04:47 AM

Smoking

We have a non-smoking room, and we’ve had a guest stay 10 days when he left we found it he had been smoking in our room. How can we get compensated for having to totally wiped down clean the carpet and sanitize the whole room because of the cigarette smell. We only had one day before our next guest was to arrive. What do I do?

‎29-03-2022 04:47 AM
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2 Replies 2
‎29-03-2022 06:00 PM
Gordon0
Level 10
London, United Kingdom
‎29-03-2022 06:00 PM

Have you filed a complaint, @Randy548? Take a look at this: https://www.airbnb.co.uk/aircover 

I've successfully claimed for smoke 'damage' in the past (dry cleaning etc). Good luck. 

‎29-03-2022 06:00 PM
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‎16-07-2022 05:22 PM
Zak207
Level 2
Bakersfield, CA
In response to Gordon0
‎16-07-2022 05:22 PM

Screenshot_20220716-083552_Gmail.jpg

 

Airbnb DOES NOT cover smoking damage.

‎16-07-2022 05:22 PM
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