Hello,
We have been hosting since September 2019 ,never had any major problems until a work man booked in by his boss through his account soiled the king size mattress beyond usable condition,six days before other guests were due to arrive. I called the employees boss to let her know what happened, she said this was unacceptable and would get it sorted ,she asked if it was urine I said I have no idea ,she said I will call you back in a minute any she didn’t the worker called me and told me he didn’t wet the bed and what was I going to do about it, I told him someone will have to pay for a new mattress.He said he put a rubbish bag with a leaking bottle of cola in it???Never heard back from the woman. I followed Airbnb rules and submitted a claim to her for over £300.As you can gather she denied the claim.A few days later I get a message from Airbnb saying I was outside the 14 day claim time blah blah,Airbnb where looking at her previous booking two months previously. I messaged Airbnb telling them they looked at the wrong booking.Anyway I have been messaging Airbnb and they said submit another claim for the correct booking,for goodness sake they have made the mistake in the first place.This woman sent me a nasty message saying I should have had a waterproof protection cover on.Granted I have them on the bunk beds never thought some idiot would pee the bed or spill cola on it.I managed to talk to an agent of Airbnb instead of a chat box.
This has been a nightmare for me and have lost confidence in their insurance policy
We are still waiting to hear back from Ana and Chimi who were dealing with this case.
I feel nervous about future bookings now and will definitely not be taking any third part bookings. I also missed the deadline to giver a review to warn other hosts,so any one in the Scottish Borders area beware of workers needing accommodation near Galashiels. I hole some admin sees this and can assist me in this matter.
Thanks for reading this rant.
