South Australia Lock down

[Carl6013]

Hi,

We have been shutdown in SA so my guests cannot come. How do I cancel or refund money without being penalised

[Ria16]

@@Carl6013  So sorry to hear this .
It’s just been on our news, 

You could message the guests who must be aware it’s a government decree and ask them to move their dates otherwise they can freely cancel up to 24 hours before check in . 
kia kaha 

[Dale711]

Salut @Carl6013,

- Do " chat message " with Airbnb Support Help centre, Twitter or Facebook contact for multiple booking cancellation.

- Contact Airbnb case manager, assure prompt reply from the team.

- Booking cancellation without penalty

- Booking cancellation not being affected your listing 

[Helen427]

hello @Carl6013 from across in Auckland, New Zealand. give them a shake up in Gvt over there.

If you msg your guests and do an alteration in dates to a later date that way it may help retain your Guests bookings and give them and you something to look fwd to in future.

Have a scan here in CC using related Keywords in the Search box for other useful feedback and ideas from others across the world who have been through the same disruptions.

What's happening with the Judicial Reviews in your part of the world?

All the best