Star ratings left by guests

Jackie17
Level 2
Mojácar, Spain

Star ratings left by guests

With all the changes and updates that Airbnb have been making I am finding it difficult to find the answer to the questions I need to ask.  I used to be able to see the star rating by category left by guests after their stay.  This was extremely useful as it focused attention on any areas that may need to be addressed as a host.  I have been searching through the Help Centre and Community Centre and can find no answer as to how I can review these.  With these difficult times in hosting I think this is an extremely valuable asset.  Can anyone tell me why it is no longer available and if it is how do I access it.

 

Thanks Jackie

2 Replies 2
Emiel1
Level 10
Leeuwarden, The Netherlands

@Jackie17 

 

Maybe this helps  (especially the last paragraph) :

https://www.airbnb.com/help/article/1257/star-ratings

M199
Level 10
South Bruce Peninsula, Canada

@Jackie17 

 

I go to "Performance"

on my mobile App and then to overall reviews.  From there, click on show all reviews.  If you click in each guest, you can then see what each guest starred for in each category.  For example, my overall is 100%.  Yet a guest rated me 5 for eveything, except location, that got me a 4.   Not planning On relocating my Airbnb.  Lol

 

Hope this helps.