Super host relief fund?

[Angielena0]

Early in the pandemic Airbnb asked all hosts to switch our cancellation policy to flexible so that people could cancel their reservations more easily....then came up with what i felt was a good policy to just let anyone cancel due to Covid. Then Airbnb created the Pandemic relief fund for super hosts and I qualified for it and had pages of cancellations, all of them said in their messages it was due to Covid and I let them know I care about their health and I hope they stay safe and may come stay with us in the future. Then I called airbnb about a month ago to see why I did not get any relief (no bookings for 4 months) and most of the cancellations qualified for relief...but the person who answered the phone could not help me or answer my questions as to WHY I didnt qualify, after waiting 40 minutes to talk to him and after getting no where as to my question I had to hang up because i was upset. Can anyone help me? I appreciate that AIRBNB came up with this fund but is it actually real or just a PR stunt?

I rely on Airbnb booking for my sole income and love hosting an meeting new people but after years of paying airbnb fees and being vry loyal I am feeling a bit let down..

[Emiel1]

@Angielena0 

I received compensation for some cancellations due to Covid (the 25% regulation), so that one was not PR stunt.

[Helen350]

@Angielena0  There are LOTS of posts on this if you use the search feature......

ONLY hosts with a STRICT cancellation policy got covid cancellation payments: - 25% of cancellation payout = 12.5% of what they would have earned.

SOME hosts did receive  a payout from the Superhost relief fund. some have said it was 2% of hosts..... It was a GIFT to a select few, who had been Superhosts for 5+ years or more, NOT an entitlement for many....

And YES, it was a publicity stunt!

[Helen350]

@Angielena0 

https://community.withairbnb.com/t5/Hosting/A-progress-update-on-the-Superhost-Relief-Fund/m-p/12976...

https://community.withairbnb.com/t5/Hosting/The-Superhost-Relief-Fund-is-now-closed/m-p/1308254

[Emiel1]

@Helen350 

I do/did not have strict cancellation policy, so it seems not to be an obligation tot be entitled for the 25% refund.

[Helen350]

@Emiel1 OK, To be exact the covid refund was always 25% of your normal cancellation policy, so if you had a moderate policy, you would also get a 25% payout on cancelations within 5 days of arrival.. - Your payouts must have been short notice cancellations!