@Rachel2099
It was a 1 night request to book for a woman and her 3 kids. 4 people is our maximum. Her booking message was "i gotta get my kids out of here" . Her exact quote. I should not have accepted, being newer, I thought it was ok and wanted to be nice and give an opportunity. She then wanted to bring 2 nieces exceeding our maximum. I told her "no" and suggested that she cancel and find more appropriate accommodation. Her response was "well, I'll think about it and let you know". I cancelled more than 45 days in advance.
I do not put up with that kind of attitude, especially for 1 night so I cancelled. My mistake, (live and learn), is that I cancelled, whereas I should have contacted Airbnb for a neutral cancellation based on request to breach house rules.
Ultimately, my mistake and a very good learning experience that I will pay for dearly.