Hi, any suggestions on getting Resolution MOVING on a situation. I contacted customer support when I couldn't upload the photos of damages a guest did to my house - broken items, missing and extreme damage, burned exterior of the house and utter mess left. It had to be treated as a Biohazard site due to fecal matter and vomitus all over the house. I cannot upload into the guests area where one requests money - it just locks up. So that's why I involved customer support. ONE person helped me. Steve (and he has a very thick accent) gave me an email to return info and pictures. I sent 6 emails with pictures added to show the damages. Since then I've gotten the royal run around. Now today, after being told some one in another group would review and contact me by calling me (last week) they say "you didn't do what you needed to do" I am a Super host, I've never had really bad eggs like this bunch was. I am not enjoying the response that Airbnb is giving me either. Any good suggestions on speaking to an english speaking person to get SOMETHING accomplished with them???
Thanks for letting me rant.