Hello Everyone!
It’s with great excitement that we con...
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Hello Everyone!
It’s with great excitement that we congratulate our new Superhosts and welcome you to the Community Cen...
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Aruba is opening it’s borders back for tourists and the Caribbean island and all hosts are warming up for the new way to welcome people. In the meantime the option to send the thank you cards can’t be found anywhere. Anyone know how? @Airbnb please help us we need tools to re-open.
and stop extending the EC as it’s different in each country now. Europe is up and running and so are other countries
@Airbnb can anyone please help me where are the thank you cards to send out to guests. We need tools to reopen and start sending our guests that it’s time to rebook
@Kris105 Could it be the so-called Kindness Cards that you're thinking of? https://community.withairbnb.com/t5/Hosting/A-new-way-for-guests-to-show-you-appreciation-and-encour...
Those are for guests to send to hosts, and not vice versa.
It is possible to send notes to past guests via the Airbnb messenger, although I can't really vouch for this as a strategy for getting new bookings.
As some countries in Europe re-open for tourism, the dominant trend of the moment is toward foregoing long-distance and air travel in favor of domestic destinations closer to home. Travel operators haven't yet reported a surge of customer interest in re-booking the same holidays that had been cancelled due to pandemic. But the dark cloud of uncertainty and fear lingers long after the lockdowns end; you may find reaching out to past guests more effective when the culture reaches a more optimistic moment.
@Anonymous we had the option in the past to send the cards out. During Christmas we have done so. Unlike where you are people are anxious to escape to an island paradise.
People want to be away from all the noise and news that you quote. And many Americans are booking this destination. As air travel is reinstated. It needs to be clear that it is business like usual with new standards. This would need to be brought to their attention. Contacting all my over 1000 guests one by one is inefficient. @Airbnb please make the cards and any other tools available for us to announce reopening to our guests.
@Kris105 If the "holiday card" feature allowed you to send a bulk message to all your past guests at once, I can see why it was time-limited or discontinued. A permanent feature that made it easy for a host to send a "greeting" to 1000 guests at once would open the floodgates to running Spam operations through their site.
I can see how some guests who have enjoyed your hospitality in the past would appreciate a personal note on a rare occasion, but I have doubts that anyone out there is eagerly anticipating spam from a past holiday destination announcing that they're open for business. If I were planning an international vacation during a pandemic, I would not choose a past host who's eager for bookings as the trusted authority on whether the destination is "business like usual (sic)," as that information is readily available online already, nor would I appreciate being told that air travel to that location is "safe" or "normal" when that is still very much in doubt.
Off-topic a bit, but it's funny that you think people in Europe are somehow less "anxious to escape to an island paradise." Did you know that Greece alone has over twice as many inhabited islands as the whole Caribbean? Warm island vacations are differently impacted by seasonality here, but I can assure you they are every bit as much of a feature of tourism in Europe as in North America, if not more. In pre-Covid circumstances it was no trouble at all to fly on a whim from Berlin to a lovely sun-splashed island for as little as $20, and maybe even pick up on a few thousands years of history while there. Not quite such an easy thing to do from Wisconsin.
@Anonymous funny how you deflect the conversation to what is not and hand and even contradict. You where the one that said that no European will travel while Greece, Portugal and Italy are green travel zones and recommended to travel by eu The Netherlands has even announced travel to comencé after June 15th. So tools to welcome people communicate to mass informing them what can be done and how would be essential. Thank you for your responses but I’m looking for a solution to close this case not a discussion.
@Kris105 At no point did I say that no Europeans are traveling, only that the available data show strong growth in domestic ground travel and far slower recovery in international/air travel. Some people are eager to get back on a plane right away, many are still wary of it. Similar polling results in the US. No idea why you find this concept so outrageous.
Anyway, nobody who participates in this forum is in charge of developing features on Airbnb, so unfortunately you've wasted your time. Best of luck.
@Airbnb thank you for the marketing tools on the dashboard. That is exactly what we need to reopen. Also great new management tools really handy and necessary as the statistics are all new now it’s good to analyze the market. Thank you for listening. Please add more options in the new marketing website