The wrost customer service I have ever dealt with

[Guy794]

What is going on with airbnb customer service?? I have been a host for 7 years and never in my life have experienced this outrageous service!

I have an issue for 3 weeks!!! And nothing has been done to even try solving it! I have been calling and writting at least 30 times but I get the same result: the representative hears abouts the case for the first time, answered he investigate it, moving it to escalation team says I will get a proper response and than closes  the issue! Nothing happens  no one even sent me an email doesn't matter how many times I contacted airbnb.

They don't care. Unbelievable.

[Karen2949]

Totally agree my head is been done in for the last six weeks with constant ringing and getting nowhere not sure where or what to do now they have very NICE people who answer the phone but you feel like they put the phone down and paint their toenails this is totally rude and immoral as Airbnb take money from hosts but the reciprocation was totally lacking