@Marit-Anne0
Yes, the warnings are visible to the guests but unfortunately, in many instances, Airbnb is choosing to ignore that fact when the guests come to cancel.
I had a guest book with me in early September, for a late November booking. He specifically asked me about my cancellation policy and I told him myself, on the message thread, that I've been hammered with cancellations this year and absolutely couldn't afford to take any more, so in the event of cancellation, I would have to stick to my strict cancellation policy. I also advised him that nobody could foresee how things were going to be in November and that it would probably be best for him to book a place with a flexible cancellation policy. He still went ahead and booked with me anyway.
Predictably, he ended up cancelling. Came back to me with the "Oh I know we discussed this, but we just thought we'd see if you'd change your mind" line. I said, "Sorry, no". Back and forth for a week.
In the end, call from Airbnb. One of the group suddenly has COVID. I asked the support agent to check the conversation with guest on my message thread, and the many ways he'd already tried to wrangle his full refund. Also asked her how Airbnb knew that the 'medical documentation' that guest had (allegedly) submitted even related to any member of the group, as I didn't have their names and I was sure, therefore, that Airbnb didn't either.
I was told that Airbnb would never question a guest's truthfulness and was treated to a lecture on how I should be more considerate of guests' needs, 'in the spirit of the Airbnb community' Guest - of course - got full refund. I got nothing. Case closed.
Penelope