Unable to view guest star ratings
21-03-2021
04:48 PM
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21-03-2021
04:48 PM
Unable to view guest star ratings
I have instant book enabled and all of a sudden as of 3 days ago I’m unable to view guests’ star ratings when new guests send me inquiries or requests to book. Airbnb support told me that it’s a system-wide change because they are unable to remove false star ratings and it’s to protect guests. Anyone else has experienced it?
17 Replies 17
31-03-2021
04:56 PM
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31-03-2021
04:56 PM
It’s unbelievable. There’s no accountability either. More and more I just want to take my listings to regular market. Once rental market improves this is what I’ll likely do. It’s not worth all the headache.
31-03-2021
07:12 PM
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31-03-2021
07:12 PM
@Lisa723 And let us not forget Tara Bunch's explanation here . . . https://community.withairbnb.com/t5/Hosting/Guest-left-retaliation-review-after-we-filed-a-damaged-f...
31-03-2021
07:12 PM
21-03-2021
09:29 PM
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21-03-2021
09:29 PM
I have had a lot of summer bookings and also noticed that guest ratings have shown as 0 ratings and then once confirmed all of a sudden the guest has X# of 5 star ratings. Another Airbnb anomaly???
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