Unclean House

[Kaitlyn91]

Is there anything that can be done about a host who has an unclean home and I am not getting what was advertised? The old fridge and oven broke, and when I asked if these could be fixed I was brushed off because my host does not want to be bothered (they hinted that this multiple times the day I moved in). I have been here for half of my six month stay but I'm not sure why I'm paying for cleaning fees. The house clearly has been neglected for years - dirt is completely caked on the floors/baseboards and counters, the bathtub that was once porcelain is stained grey on the bottom from dirt, the counters and cabinets are caked in a sticky dust, cobwebs are everywhere on the ceiling. I thought I would be able to stick it out and clean it myself but its becoming too much. I want to reach out to AirBnB but I am afraid of retaliation. I took photos of everything when I got here as well as throughout my stay.

[Sarah977]

@Kaitlyn91  If you arrive to a place which is unacceptable to you, your option is to contact Airbnb, report the state of the place, and cancel, in which case you will be refunded for the cancelled portion. If you continue to stay, the assumption is that it's acceptable to you. 

So at this point, you should make a decision whether to look for another place and leave, or live with it.

But Airbnb may not be too amenable to refunding the balance of your booking, because you are now complaining about things you have already lived with for 3 months.

[Elena87]

@Kaitlyn91 

I want to reach out to AirBnB but I am afraid of retaliation

If the host isn't responding to you over the fridge and the oven, and you won't contact airbnb, nothing will change or happen. It sounds like time for you to take a deep breath and pick up the phone to get your concerns heard. These broken amenities, are essential ones obviously.

Otherwise you can decide to make an amendment to your booking dates to cut it short. This means giving 30 days paid notice so you can either stick it out for 30 days more or leave sooner.