Unfair Case Resolution

[Amy1140]

I am an AirBnb Superhost and have been for many years.

I would like to know what AirBnb's escalation procedure is. I have been unfairly penalized by a Case Manager and I want this case reviewed by a different Manger, just someone who would listen and take an informed decision. Does anybody know what I need to do? 

Thanks,
Amy.

[Steven987]

Any luck with this?  I'm having the exact same problem.