Hello everyone!
Welcome to the Community Center! I'm @Bhu...
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Hello everyone!
Welcome to the Community Center! I'm @Bhumika , one of the Community Managers for our English Community Ce...
Latest reply
Anyone noticing any movement or improvement in their views count numbers? The zeros listings- are they coming back?
Just asking. One of mine has suddenly moved from zero to 70 today- over a one week period. Does that mean they are
fixing the platform?
@Richard531 being in Australia i can't compare with those figures. 26M people total, and i'm in one of the smallest states, we only have 2M people in the whole state! my daily numbers are lucky to be over 100, but like you I hardly ever look, it's really only when someone mentions it here that i get curious.
I think so long as you are above "similar listings" and you're getting bookings, you're doing great! but you know that, and you cleverly got me to look at your listing, which boosts the algo. (be a dear and do the same for me, haha)
@Gillian166 Consider me a dear! Looked at all 5! Even clicked through the "rustic." You're doing good things! Need to ratchet up those reviews a smidge.
Pop base is important! But the listing itself is way more important. There are a few top-1% listings in your market that are getting the massive views. With time, a slew of 5-star reviews, and some fine tuning, it might as well be you!
@Richard531 thanks for that! we had a couple of mediocre reviews when first starting out, (just the wrong guests really), so that's been hard to counter. It's fine, we keep making improvements to our listings and our weekends are always booked, and I don't really care about the rating so long as we can stay above 4.8 for superhost. coming into spring we should see people emerge from hibernation, though i was surprised how good our July was. We've been closed for the past 12 days as my daughter took a small break, so we lost some momentum, but today we are open and hosting again.
@Richard531 oh i realise now you ran airdna on my area, do you fancy sharing the 1%ers with me, pretty please? (DM me). I've got a few who I think are doing well but would love to confirm. Sorry i can't afford your hourly rate, haha, but i'll save/heart each of your listings to my USA list of dream vacations.
@Helen744 I cost $2,500/hour. But I'll give you some free consulting. If you do exactly as I say, you could dig out of your hole in less than a month. I will assume that you don't want to invest any money, so I won't suggest any hard capital investment/renovation updates to your listing (but your place has INCREDIBLE bones/layout/elevations/structure and with $100K invested, you could be the best listing in the region). However, can you come up with $1K to invest? Oh, and this is going to be short and tough love. You seem like a wise person, so take it and listen carefully.
If any of the above offends you, then you don't really want to be a better host. But I think you want to do better. So you won't be offended. I'm offering you facts. Do what I say, be a better host, and you WILL improve. And you will improve QUICKLY.
I truly hope you do what I say. YOU WILL SUCCEED if you do.
Good luck! (I'll bill you $1,250 later, I spent 30 mins on this!) haha!
@Richard531 Thanks for the insights . I appreciate the truth telling , I am a dyslexic poet so that is probably where some of this comes from . I have recently decided to chuck it in and that is why my calendar is closed at the moment except for some odd days . I have just had some professional pics taken for the listing and we have been doing a full on spruce up .It is winter here at the moment but after the sale goes through then I will have a little time , three or four months to put all of your suggestions into use. I will certianly do so because I dont want to waste your time or consideration any more than you do . Thanks Richard . Watch this space .H
I did have one lady ding me very badly months ago out of sheer nastiness , she went on to do the same to others and I lost superhost for three months but have powered back with fives ever since. I am well aware my listing looks better in real life and the guests we do get love it but 4.99 might as well be Mount Everest lately. No one gives sixes. I will take every thing on board while presenting the house for sale . you will see how it turns out . Sounds like a challenge indeed . Thanks again . No . I do not have another 100k .
"The Ritz Carlton 'made me laugh.
Yes, it can only take one or two guests to completely screw your rating for quite a while. I got Superhost status not long after I started hosting in this house and kept it for 5.5 years. For the last 2.5 years, I never dropped lower than a 5.0* rating. Then, at the last assessment, I lost Superhost due to one 4* and one 3* rating. That's all it took because I host long term guests and had less of them in that year due to COVID, so every review really counts.
All guests since have left 5*, so I'm confident I'll get it back sooner or later, but I am not sure that @Richard531 is correct in how much it matters. I am not sure that the majority of guests are that influenced by that Superhost badge, nor your overall rating. I don't think they care too much if a listing has a rating of 4.7* or 4.9*. To most people (not knowing the pressure Airbnb puts on hosts in terms of ratings), would think either of those are excellent.
If you struggle with grammar etc. then The Guardian and Observer Style Guide is a really useful resource whenever you are unsure of something. I am not sure if you can access it in Australia, but maybe you have something similar there?
Also, bear in mind that English spelling, grammar and terminology can vary from country to country, e.g. punctuation in American English is a bit different to British English (I am not sure about Australian English), but I don't think that's too important, especially if you host international guests.
I did have one American guest complain though because I had listed the room as being on the 3rd (rather than 4th) floor. I have tried to clarify this in my listing, but no matter how I word it, some US guests still find it confusing...
the bit where the car is at the front is the driveway , not the lawn. Just looks that way because of the angle of the pic I think . We are on the part of the road that curves downwards so its tricky to take pics of the front of the house and keep things straight , but there is one spot. I am on it H
wow, I did not expect @Helen744 to take that so well, in the past she has not been so cruisey. kudos to you Helen. Much of this I've quietly thought for ages but i figured you were happy with your "style" and it was serving you well. Richard is right, your cottage is gorgeous and i'm not familiar enough with Ballarat to know if the suburb is good, but the bones of your place is a dream, you'd only have to ask myself and @Huma0 and we'd do a whole fantasy reno for free in our spare time, haha.
@Richard531 as always I love the brutal honesty, so much better and constructive than the "just be nice/kindness matters" crowd, who get offended far too easily (over facts). We will never improve if all we do is ask for validation.
I'm going to revamp my whole blurb based on your advice here, your clever use of bullet/star points and the arrow thing with the distance to local attractions is very helpful. I had started a map with this info on it but i think the text version looks better (even with my exceptional photoshop skills haha). I think that style is so much better for guests who skim, rather than reading a lot of poetic jabber that I wrote.
@Helen744 Should you decide to not sell and do a refurb, I know of 2 melbourne based photographers who might shoot for you, or you could wait for me to cruise down to Vic in the near future (with my drone, provided it's legal to fly in your street, that can be checked). FWIW i think the pic of you at the front gate is actually nice. (except that the pic is crooked)
@Gillian166 I flounder in the deep end often enough Gillian and do get irritated, but I also appreciate honesty . I bought my cottage about eight years ago and went with standard rentals and then fell into Airbnb . I started well and then covid hit , although Richard does not like that word . Victoria, my home state suffered the most severe lockdowns of any city in the world. The house I guess was neglected and we could not use it for a lot of that time , but it was always open and families with small children loved it because I deliberately kept it not precious , maybe too far that way.My pics have been on my phone and that would account for some probs although it is a better house to be in than to photograph . I shall be around for a few months anyway Gillian , so please feel free to buzz on by .The young women who have done the ads for the house, have taken some great pics, from angles I would not have thought of before , and I will try and show you some because good pics do make a difference. Things change in houses all the time but its not always easy to keep up with them. I have heard some horror stories on this portal and some I will not forget in a hurry . I admire all of you who manage to keep providing hospitality to others when the world has gone topsy turvy . I will look for some professional models also Richard . I know a few . H