Hello I’m a new host.
A guest has called me to say they have tested positive and have a booking with us in the near future.
airbnb gave them our number to talk to us about the booking.
I am assuming they want to cancel.
what are hosts doing ?
airbnb cancellation policy doesn’t seem to accept this cancellation
Should we accept the guest reason or question further in case they are just wanting to cancel and get a refund
any help / advice would be appreciated
thank you