@Oksana127
I have not had many unpleasant guests over the years but, there was one that did particularly rub me up the wrong way!
She was a woman in her mid 50s who came from a farming community in the mid north of the state, and from the get-go everything about her eluded this sense of entitlement I would have thought was more reserved for a nineteenth century Lady of the Manor rather than an Orroroo pig and chicken farmers wife.......how the gentry have changed!
She was here with her sister for a wedding and had brought along at least half a dozen dress outfits to wear for the occasion and drove the sister and Ade mad requiring a suitability appraisal of each.....to which she appeared to pay absolutely no notice.
My thought was, I could just imagine the husband, 'pedal to the metal' hotfooting it into town to shout the front bar of the local pub in celebration of his temporary freedom!!!
His gain was my pain!
Anyway complete with lots of requests along the way she and sister got to the wedding suitably attired and coiffured, and the morning of their check-out I was not on hand to see them off, having other duties to attend to.
After lunch I returned and when I entered the cottage everything had been left neat and tidy but, there draped across the bed where her 6 wedding outfits. While packing the car she had left them till last so as not to crush them......and simply took off and forgot about them.
I rang her to report the omission hoping they hadn't got too far on the road and could return and pick them up.
She said to me...."Oh how silly of me, can you be a good man, pack them in a post box and mail them to me"?
I told her, on Monday morning I would get a cost from the post office for packing and postage to the mid north town and ask if Aust Post had a pay on collect facility.
She said to me...."Oh let's not haggle about the money, just send them and I will pay you later, after all it did cost us $276 to stay with you for the 2 nights"!
How do you reckon I felt about responding to that? I was bloody seething!!!
With a definite air of frustration in my voice I said to her......
"Regardless of what I might have been paid I do not allow for guest carelessness in the pricing of my listing. I will get a cost from Aust Post on Monday and send an amount request through Airbnb and when I receive notification from Airbnb it has been paid to my account I will immediately organise the postage"!
I bet even her husband had never spoken to her like that. Anyway I got a cost and it was substantial, around $85.00, passed in on via 'Send or Request Money' tab. The amount duly arrived and she eventually got her dresses.
It was however one of only 6 three star reviews I have ever received and started my total mistrust of anything accurate coming out of the review system! And it taught me not all cultivated sounding people are going to be good guests.......study every word of the original booking message, You can learn a lot about the character of the person from that first message!
Cheers......Rob.
