@Jessica-and-Henry0 I'm not saying you had problem with their decision, but that their decision was flawed although you didn't have problem with that.
Customers and partners are essentially similar in terms of treatment. You can't treat your customers like god while trash your partners like you don't care.
If it's an independent service provider, then the service contract between us and Airbnb should be followed precisely, not the way that Airbnb can make any change the way they want. That's not how independent service provider work. If Airbnb makes decision for us, then it's not simply a platform that connects hosts with guests, but also acting as an arbitrator. In this sense, it's not simply a partnership or customership either.
If the company tells employees at the end of the month "OK we are short on funds so salary will not be distributed for this past month", guess what's going to happen then.