What happened to "HI AIRBNB SUPERHOST!" when we call CS?

[Donald28]

My god this is frustrating!

The first time I called airbnb CS this afternoon. I had to punch a bunch of numbers for this and that and then after 32 minutes of being on hold "jennifer" finally answers and then supposedly can't hear me for some reason. I had to hang up and call back. Now, I'm on hold again for probably another 30+ minutes. 

Pretty much the ONLY benefit of being a superhost has always been speedy CS. Now, that's completely gone. I'm so glad they appreciate my being a superhost for 12 times in a row. <rolleyes>

They KNOW what number I called from. They KNOW how long I was on hold. They can't call me back if there's a problem during the call?!!!!!

JESUS FREAKING CHRIST AIRBNB!!! Get your crap together. 

[Donald28]

Im still on hold. Another girl answered but said she had to forward my call to a different "team". Lord almighty. I'm over 2 hours on hold trying to get a human that can help me.